GPHC wants aggrieved patients to utilise Complaints Office

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The Georgetown Public Hospital Corporation (GPHC) is asking members of the public who have concerns relating to its Medical, Nursing and Administrative staff to lodge their complaints at its Complaints Office, which is located next to the entrance of its New Market Street Complex.

The News Room on Wednesday shared the story of a 20-year-old woman, who is seven months pregnant and who alleged that the public health institution performed a wrong surgery on her, which almost killed her and her unborn baby.

In a statement today, the GPHC did not deny the allegations made.

However, it noted that all complaints made to the Office will be treated with strict confidence and investigated by the Patient Complaints Committee which is chaired by the Deputy Chief Executive Officer and has amongst its members, the Director of Medical & Professional Services, Quality Improvement Manager and the Public Relations Officer.

The hospital also committed that after investigations are completed, be assured that all efforts will be made to correct any deficiencies to ensure there is no recurrence in the future.

It was stated that the Hospital provides “competent and professional service” daily, to over 400 patients at its Medical Outpatient Department, Accident & Emergency Department, Medical Clinics and Laboratories.

If there is any aggrieved member of the public who is unable to visit the institution, he/she is requested to contact the Public Relations Officer at telephone: 227 8234 or the Quality Improvement Manager at telephone: 227 6902 to lodge his/her complaint.

In the article published by the News Room, the young mother recounted a visit to the hospital on Friday last, where she was treated for an abscess and sent home, only to find out later that the doctors whom she alleged were all trainees, operated on the wrong part of her body. She was subsequently treated at a private hospital and is currently recovering.

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