Consumer Affairs flooded with complaints about Fly Jamaica


The Competition and Consumer Affairs Commission says it has received over 40 complaints at the end of February 2019 with the majority against the Fly Jamaica Airline.

Thousands of passengers were left grounded in Guyana and other Caribbean countries after a Fly Jamaica aircraft countered hydraulic problems and crash-landed at the Cheddi Jagan International Airport on November 9, 2018.

Rusante Perry, an Economist attached to the Competition and Consumer Affairs Commission, told News Room that the agency continues to fight for consumer rights in Guyana.

“As of February…we had 40 complaints already for the year, a lot of these complaints are from Fly Jamaica given the issue with the airline last year [2018] so we are seeing a rapid increase in complaints relating to that from persons requesting their refund.”

Perry said the Commission has been in dialogue with the airline to ensure passengers get assistance with refunds.

Rusante Perry, an Economist attached to the Competition and Consumer Affairs Commission

“We were speaking to a representative from there [Fly Jamaica] but as of [Wednesday] they told us we have to see another person; we haven’t made much progress but the next step is the have a meeting at the Commission.”

Customers were urged to follow the laws since no return policies are illegal.

“That is illegal if you go into a store and you see ‘No return/no refund’ that is against the law. We have been doing business inspections; we have already started so far for the year, we did in Georgetown, Vreed-en-Hoop and recently Bartica…so stores with those signs we are going into them and telling them to take them down.

Customers should ALWAYS demand receipts which is their proof of purchase.

Guyana Friday observed World Consumers Rights Day under the theme, ‘Trusted Smart Products’.

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