Eastern Airlines passengers to be refunded – GCAA assures

​Eastern Airlines on Monday officially advised the Guyana Civil Aviation Authority (GCAA) that it was suspending service to Guyana for the next few months due to the ongoing COVID-19 pandemic and new travel restrictions in place in the United States of America.

According to the GCAA, the airline said these circumstances resulted in it witnessing more cancellations than confirmed bookings. The airline noted that when the travel restrictions are removed and air travel is able to begin, they will consider restarting their service.

But the GCAA, in a statement, assured persons affected by the sudden cancellation that their refunds are in place and will be processed soon.

“The airline is presently in the process of addressing refunds for all impacted passengers. There is a bond with the Ministry of Public Works for the sum of US$250,000to take care of passengers’ liabilities should the airline fail in honouring its obligation to passengers,” a statement from the local aviation body noted.

The GCAA said it remains committed to working with the airline during this difficult period to ensure that all impacted passengers are refunded and that there is a smooth resumption of service to Guyana in the future.

“We remain engaged with the airline and its customers for the benefit of all,” the statement added.

Eastern Airlines has an active application with the Guyana Civil Aviation Authority for the commencement of operations to Toronto, Canada which they are anticipating to start this summer, all things being equal.

Eastern Airlines commenced its New York – Georgetown route in early 2020 and served the Guyanese’s public throughout the pandemic.