Teleperformance (TP), a regional business process outsourcing company, expanded its footprint in Guyana on Tuesday with the opening of its new location at the corners of Middle and Thomas Streets, Georgetown.
With some 1, 500 Guyanese currently in its employ, the company aims to hire an additional 1, 000 Guyanese in the near future as it promises to support the government’s development plans in this area.
At a ribbon-cutting ceremony, Teleperformance’s Chief Executive Officer (CEO) for the Middle America Region, Andres Bernal, said hundreds of Guyanese have supported the business since its start-up in 2016, rendering services to the United States market.
“Today begins a new chapter in the story we are writing together,” Bernal said while noting that the world’s top brands are choosing Guyana and Teleperformance to handle transactions with its customers.
Also addressing the ceremony was Country Manager, Luis Barreto, who noted that while start-up in 2016 was challenging, the company remains happy to work with a Guyanese workforce that possesses a high-quality skillset, is young at heart and ready to lead and produce a high-quality service required.
He regarded Teleperformance Guyana as one of the top delivery offices in the region.
With a 100 per cent Guyanese workforce, the company supports 10 U.S companies and said it looks forward to future development to match its planned expansion in Guyana to places like Berbice in Region Six and Linden in Region Ten.
President Dr. Irfaan Ali also spoke at the event and noted that the move to expand its footprint proves that Teleperformance has high levels of confidence in the local economy.
He pledged the government’s support for the expansion of the information and communication technology sector in the country.
This, he said, will require a nimble and aggressive private sector and a less bureaucratic and simple government.
“We want to develop a system that is electronic data-driven…to improve service delivery and government efficiency,” Dr. Ali said.
This, he hopes, will stimulate job creation and expand into a global footprint of technology-driven solutions for Guyana.
“We must be able to compete globally. The market must not be confined to Guyana and the region.
“Whatever we do, we do with the best resources to ensure we create ecosystem that places us in global competitiveness,” Dr. Ali further noted.
He promised to remove hindrances to this process which has started with the liberalization of the telecommunication sector and will continue with the provision of cheaper energy.
