New healthcare call centre targeting at least 300 jobs in Guyana

India’s Decipher Health Records Inc. will be establishing a new healthcare call centre in Guyana with plans to provide at least 300 jobs once fully operational.

The Guyana Office for Investment, the investment agency of the government, recently signed a Memorandum of Understanding (MoU) which will see the call centre being operational in Guyana this year.

According to a press release from the Guyana Office for Investment (GO Invest), Decipher Health Records is visiting possible locations and working through the implementation stage for the establishment of the call centre. Its target, once fully operational, is 300 Seats.

“This signing is an indication of the Government of Guyana initiatives to create employment throughout the country and facilitate the rapid expansion of economic activities countrywide to boost the economy and support the diversification of the non-oil sector,” the Head of GO Invest, Dr. Peter Ramsaroop was quoted as saying.

Decipher Health Records Inc., headquartered in Bengaluru (India), provides offshore back-office services to medical doctors in the United States of America.

Founded in the year 2000, Decipher has been providing real-time scribing, revenue cycle management services and allied transcription services.

In India, Decipher operates out of four cities, employing over 750 people, to render these services. All of Decipher’s facilities are Health Insurance Portability and Accountability Act (HIPAA)-compliant and feature state-of-the-art technology, GO-Invest said.

Furthermore, Dr. Ramsaroop, according to the release, reminded the public that President Dr Irfaan Ali made the Business Processing Outsourcing (BPO) sector a priority, given Guyana’s proximity to the Americas, time zone, and a young educated population, in addition to add thousands of new jobs to the industry.

It is estimated that the industry will sustain a minimum of 15,000 jobs across Guyana by 2025.

“We are building four new call centre shells in Essequibo and Berbice, in addition to refurbishing the Enmore and Tuschen Call Centres. We are also pleased that the Call Centre in Linden, Region 10 that was signed with Midas is functioning and young Guyanese have access to jobs that were terminated by the last Government, Dr Ramsaroop was quoted as saying.