PPP/C pledges public sector service standards and training in new term

Recognising the importance and urgency of improving service across Guyana’s public sector, the PPP/C has pledged to launch a nationwide programme aimed at enhancing efficiency and raising standards in government operations if it is re-elected on 1 September.

This commitment was outlined in the party’s 2025 manifesto, launched today at the Pegasus Corporate Centre, Kingston.

Among the strategies to be deployed is the introduction of mandatory service standards across all public sector institutions.

The party stated that these standards will include the publication of advisories detailing transaction procedures, required documentation, processing times, and prescribed fees at government ministries and agencies, ensuring that citizens know exactly what to expect when accessing services.

The manifesto also commits to establishing a single, easy-to-use national call and message centre, complementing the existing AskGov platform.

Through these channels, citizens will be able to lodge complaints, request information, and provide feedback, with every issue tracked to resolution.

“This is aimed at ensuring that every voice is heard and every issue is resolved,” the manifesto notes.

To further improve service delivery, the PPP/C plans to institute mandatory customer service training for all public-facing employees.

This initiative seeks to address persistent inefficiencies and lapses in service quality, which have historically arisen from factors such as outdated bureaucratic processes, insufficient staff training, limited accountability mechanisms, and a culture that has not always prioritised citizen-centric service.

The party has also pledged to encourage private sector organisations to adopt similar service standards and training programmes, aiming to raise the overall level of customer service across Guyana.

By implementing these measures, the PPP/C says it hopes to modernise public service operations, reduce delays and frustrations for citizens, and foster a more efficient, professional, and responsive public sector capable of meeting the needs of a rapidly growing economy.