One of Guyana’s leading Business Process Outsourcing (BPO) companies – Express International Inc. – has pledged its commitment to developing its employees and brand through training and certification with industry-standard certifier COPC Inc.
The company currently provides over 300 premium jobs locally and has committed to investing some $42 million in local talent and its brand development using COPC certification.
A COPC certification is the most prestigious recognition in the industry for any customer experience operation with more than 500 companies in 56 countries being certified since 1996.
The certification process is an independent and objective assessment of an operation’s current performance, measured to the requirements found in the COPC Customer Experience (CX) Standard.
On Thursday last, Express formally celebrated and recognised 20 employees from supervisor to director level for completing their individual COPC Certified Professional Manager training.
The certification ceremony was held at Herdmanston Lodge and attended by representatives from the Guyana Office for Investment (Go-Invest).
Speaking at the event, the company’s CEO; Guyanese-born Ken Deocharran, said the move was a pivotal stepping stone in building a strong brand through people-first leadership and development.
He believes that investing in his people is the surest way to continue delivering exceptional performance to clients which will aid growth and create more jobs in Guyana.
Deocharran confirmed that another 20 Express Employees will complete the COPC training this year that will help Express International Inc. stay the course for soon being the first-ever BPO Center in Guyana to receive its organisational level COPC certification.
Meanwhile, COPC Vice President for North America James Cammareri, announced that Express is likely to be the first-ever BPO Center in Guyana to receive its organisational level certification.
He further echoed the important step the organization has taken to start with individual leadership certifications to advance the process of the site’s accreditation and congratulated the graduates.
According to a statement from the company, Express International Inc. is one of the smaller BPO organizations in Guyana but has quickly taken the spot of the preferred employer with more than 70% of its current employees being former call center talents.
The local brand is part of the Express Group of Companies, which includes Express Trucking & Courier Inc., and Express Dedicated LLC (both US Trucking companies), First Choice Logistics (a US Freight Brokerage company), and Integrated Support Services based in Chattanooga, TN. (Express International press release)
