Republic Bank customers frustrated


Three weeks after Republic Bank Limited (RBL) upgraded its systems, customers are still struggling to conduct basic transactions.

As the period for monthly payments has approached, the RBL outlets across the city and elsewhere are filled to capacity with persons trying to access their payments.

One customer who prefers to remain anonymous told the News Room that his employer deposited money into his account since last Wednesday but to date, he cannot access his money.

“Republic Bank is wasting everybody time, you have to take time off from your work to come here, your salary ain’t ready yet, they got change in numbers.

John July

“When you go in the line, you have to wait on the teller for three and four hours…your water gon cut off, your light gon cut off and your money ain’t gone in place yet,” the frustrated customer told the News Room.

He added, “I think everybody should remove from Republic Bank and go to another bank.”

Another customer, John July who is a pensioner, told the News Room that he visited the bank multiple times over the past weeks but cannot access his savings account.

Persons braved the rain to line up at the bank’s Water Street, Georgetown location on Tuesday

“This new system hurting up your head…Friday I get but when I go back to withdraw again, is a problem again,” July said.

A female customer also stormed out of the bank’s Water Street, Georgetown branch Tuesday frustrated with being unable to access her money.

A letter which appeared in Tuesday’s edition of the Stabroek News, signed by M. Abraham, said he is unable to access monies paid to him by his employer since November 21.

“What is most frustrating is that this situation has been going on for over two weeks. Yet updates from the bank have been non-existent.

“Not a word! Not a release! Not even an update on our phones as they usually do when they swamp us with their ads,” Abraham wrote.

Some persons have also taken to social media to air their complaints after spending hours in long lines.

RBL upgraded its services during the period of Nov 01- 03. The upgrade according to the bank, was geared at increasing transaction efficiency, enhanced product offerings and overall improve customer experience.

While the bank had said salary and payment arrangements will not be affected, the bank issued new account numbers to all customers, some of whom were not informed.

Numerous efforts made by the News Room on Tuesday to contact the bank proved futile.

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